Shifting Roles, Smarter Tools, and the Future of Software Delivery
KEY TAKEAWAYS
This roundtable brought together CTOs, heads of engineering, architects, and product leaders from across sectors—finance, retail, government, education, and energy—to explore how technology teams will evolve over the next two years as AI becomes a core enabler of productivity and creativity.
Rather than trading notes on which tools are trending, the discussion focused on people, culture, and capability: how to steer teams through this transformation responsibly. There was a strong sense that AI is revolutionising the how of engineering, but not the why.
As one CTO said: “AI can write the code, but it can’t design the solution, own the outcome, or understand what the customer truly needs.”

The central thread of the morning was clear: AI will change the texture of work and accelerate delivery, but the human element—judgment, empathy, and collaboration—will only grow in importance.
Few participants believed AI would replace engineers outright. Instead, the consensus was that roles would evolve.
“I’d be very surprised if we wipe out software developers in two years,” one engineering manager remarked. “It’s moving fast, but the tools still produce too much that’s subtly wrong in ways that’ll hurt you later.”
While AI is now taking on more junior and mid-level coding work—automating refactors, bug fixes, and boilerplate—participants agreed that experienced human oversight remains critical. The bigger question was how to ensure junior developers continue to learn the craft. One CTO captured the concern well:
“If AI does all the grunt work, where do the juniors cut their teeth?”
Several argued for creating structured apprenticeships and guided learning environments where early-career engineers can pair with AI tools while still learning principles of architecture, quality, and design.
The conversation repeatedly returned to how AI is collapsing traditional boundaries. Titles like front-end, back-end, tester, and DevOps are blurring. Teams are becoming cross-functional units focused on problems, not functions.

“We’re hiring problem solvers, not just coders,” one CTO explained. “They’ll do whatever’s required—design, infrastructure, deployment, even user research—because AI makes it possible to wear multiple hats.”
The archetype of the future is the “product engineer”—someone equally comfortable exploring business context, shaping solutions, and delivering production-quality systems with AI as a partner. Architects, QA, and SRE roles will continue to grow in strategic importance, ensuring accountability and coherence as delivery accelerates.
Every leader emphasised that AI doesn’t eliminate human creativity—it demands more of it. The ability to ask good questions, challenge assumptions, and apply judgment has become even more valuable.
“Curiosity is the new superpower,” one CTO said. “The people who’ll thrive are those who keep testing the boundaries of what these tools can do—and when to stop trusting them.”
Curiosity, empathy, and communication are now as vital as technical skill. Engineers must understand how their work fits into business value and user experience.
AI amplifies output—but only humans can decide what matters and why.
The hardest friction isn’t technical—it’s institutional. Risk, legal, and compliance teams are anxious about ownership, data exposure, and IP liability.
“Our biggest problem is fear built on lack of understanding, not lack of capability,” said one chief architect.
Several companies are creating AI governance frameworks: approved tool lists, role-based permissions, “human-in-the-loop” release gates, and model benchmarking standards. Others are reframing compliance by demonstrating that AI can mitigate existing risks—speeding up regulatory delivery, identifying vulnerabilities, and improving audit trails. As one participant summarised:
“Governance shouldn’t be a brake. It should be a seatbelt—something that lets you go faster safely.”
The group warned against uncontrolled “tool sprawl.” Hundreds of disconnected AI apps create fragmentation, data risk, and confusion. Many are now consolidating around agentic platforms that combine flexibility with control—enabling teams to plug in models, enforce policies, and swap components safely.
“We don’t let every team choose their own CRM; why would we let them choose their own AI stack?” one CTO asked.
These emerging AI operating environments balance innovation and governance. Over time, they’ll evolve into multi-agent systems, where AI components handle specific roles—code review, compliance, testing—under human orchestration and oversight.
AI is reshaping the pace of work. Teams can now ship prototypes and validate ideas at unprecedented speed—but that velocity brings new coordination challenges. Participants agreed that proximity is becoming more, not less, important.
“Customers want answers now, not after someone in another time zone wakes up,” one delivery lead said. While remote and offshore teams remain valuable, they must be self-contained and empowered, not reliant on serial handoffs.
AI makes it possible for smaller, tighter, cross-functional groups to deliver end-to-end. But success depends on communication, shared context, and immediacy of feedback—qualities easier to sustain when teams are close to each other and to their users.
As one CTO put it, “AI may erase distance in code, but not in understanding. Proximity is still what creates trust, clarity, and speed.”
Participants shared how AI is transforming work on legacy systems—mapping ancient codebases, diagnosing defects, and even converting entire applications.
“We migrated a five-year Python system to C# in a month using AI,” one CTO recounted.

But all agreed that architectural judgment remains a human responsibility: deciding what’s worth rebuilding versus replacing.
Looking ahead, many expect the rise of multi-agent systems—AI agents working collaboratively across roles and contexts.
“We’re moving from assistants to collaborators,” one participant said. “Dozens of agents will handle testing, compliance, documentation—while humans set the rules and decide what’s safe to ship.”
This evolution raises deep questions about accountability and verification. The group agreed: no matter how advanced the tools become, humans remain the final line of trust.
The roundtable left everyone with plenty to reflect on. The consensus?
We’re at the beginning of a generational shift. AI won’t replace engineering teams—but it will reshape them. The organisations that succeed will be those that invest in people, build cross-functional trust, and prepare now for the platforms, roles, and rhythms of the AI-native future.
Next, we’ll be launching a survey to explore what engineering teams could look like in 2028—asking industry leaders how they envision the structure, roles, and skills of future AI-native teams. We’ll share the results at CTO Craft Con in London in March 2026.
Thanks to everyone who joined us.
We’ll keep these discussions going, helping engineering leaders navigate the real changes AI is bringing to our teams and organisations.

What Will AI-Enabled Teams Really Look Like? Shifting Roles, Smarter Tools, and the Future of Software Delivery KEY TAKEAWAYS Introduction This roundtable brought together CTOs, heads of engineering, architects, and product leaders from across sectors—finance, retail, government, education, and energy—to explore how technology teams will evolve over the next two years as AI becomes a core enabler…

Exploring the Shape of AI-Enabled Software Teams of the Future: Roles, Responsibilities, AI Tools and Agents across the SDLC KEY TAKEAWAYS How AI Is Changing the Shape of Engineering Teams For our third CTO Breakfast Roundtable, we brought together CTOs, Heads of Engineering, Product leaders, and investment partners for a direct, practical discussion: What will our…
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They’ll be able to test those products quickly, then easily adapt them based on insights gained and iterate at pace.
Companies will be able to rapidly adjust their products, create multiple variants, make huge pivots – or anything in between – in response to changes in market conditions and new opportunities, all the while creating outputs of higher quality.
And all this will be possible at significantly reduced cost – thus negating the need for large amounts of high-risk, early-stage funding. Instead, investors will be able to place their bets on an MVP, or adaptation of an existing product, that is already proven to be successful and scalable.
In all of the above, the potential value will be created by the smart integration of the right AI tools to accelerate and refine processes at every step.
However, this isn’t the distant future. In many cases, it’s already happening.
Yet for many firms – particularly those backed by private equity (PE) investors – the reality isn’t always matching up to the vision.
So why does this gap exist?
Because a typical PE investor will be looking for a substantial return over a period of three to five years, many initial investments will have been made prior to the explosion of generative AI tools that are now massively disrupting almost every industry. Usage of these tools may not have been part of the original investment thesis – but they absolutely need to be now.
However, too many organisations are failing to keep ahead of the game and unlock the enormous potential value that AI tools can deliver.
In our experience, the main blockers are as follows:
1. Time constraints
We are seeing many companies suffering from a simple lack of bandwidth to explore how best to leverage the capabilities of AI.
This is often compounded by intense pressure to deliver results against the original investment thesis. Pressure builds on top of pressure as new opportunities for growth are discovered or acquisitions are made which then need to be carefully integrated. This can leave little room for reflection or experimentation with new tools.
Add to this the rapid pace at which AI tools are constantly evolving and improving, and it can seem almost impossible to keep up – let alone move ahead of the game – when it comes to understanding the best ways to deliver practical, value-driving applications of the technology and successfully roll them out across the organisation.
2. Hype versus reality
As has always been the case whenever a new, heavily hyped technology floods the market, most AI tools are currently not mature enough to deliver fully on the promises made by their vendors. There is no doubt whatsoever that AI is a game-changer. But being able to work out the difference between the sales pitch and the practical reality can be challenging and requires deep expertise.
3. Security, legal and compliance challenges
Legitimate concerns exist around issues such as security, regulatory compliance and IP-protection – many of which are yet to be clarified and resolved. While most AI tools offer, for example, zero data retention and assurances around IP, understanding and mitigating these requires time, experience and focus – for example, in ensuring the tools are correctly configured to be fully compliant.
Overall, it’s vital to address these issues. And soon.
If your company takes too long to release new products or new features, you may quickly find yourself in trouble as your time to value becomes severely eroded. Your new competitors – who could be almost anyone armed with the right AI tools and the ability to use them effectively – can already enter the market and pull the rug from under your feet, able to adapt to market demands and seize opportunities far faster than companies with legacy platforms and products.
So how can you start turning AI into tangible value?
We believe that working with a skilled and knowledgeable partner is a powerful first step. Ideally, you would choose one that is constantly tracking the latest advances in AI technology and how they can be applied– safely and legally – to deliver greater value in the shortest possible timeframes.
They would also be able to consult on best practice, drawing on their own experiences in the field alongside those of similar clients they have supported.
The aim would be for them to help you deliver high-quality outcomes using the most effective AI-enabled processes and techniques.
To address legal and security issues, it’s essential to have an AI policy in place that creates the appropriate guardrails for safe and compliant usage of AI. Above all, we strongly recommend that absolutely everything always remains subject to human accountability – so have your people reviewing and refining every AI output at every stage of your processes. Here at Damilah, we do – and always will.
Last, but not least, there needs to be a shift towards outcome-focused roles. In other words, enabling AI tools to handle more of the laborious, time-consuming, detailed technical work – thus allowing a skilled human workforce to maintain oversight while concentrating on value creation and strategy.
And here’s one further thought. It’s likely that agentic AI tools will soon become prevalent in many organisations, which may have a profound effect on commercial pricing models.
Instead of the traditional pay-as-you-go or seat-based SaaS pricing structures, we may soon find outcome-based pricing models becoming the norm – that is, where fees are based on successful delivery and results.
This, in turn, would require PE houses to review – and radically adapt – their investment strategies, resulting in major impacts on the organisations they back.
It’s too early to predict precisely how this AI-powered future will unfold. But one thing is certain: all organisations – and particularly those funded by PE – need to remain fully alert to the fundamental shifts that are occurring and be nimble enough to rapidly adjust. Those that don’t risk becoming dead in the water.
We can help you transform your AI vision into genuine value . To explore the possibilities, get in touch now.
Iain Bishop, founder and CEO, Damilah
Zellis is the UK and Ireland’s leading provider of AI-enabled HR, workforce management, and payroll software and services, working with many large top-tier organisations.
The company’s flagship HCM suite is used by millions of employees every month to view interactive digital payslips, book annual leave, submit expenses, and more. Zellis’s clear ambition is to power exceptional employee experiences through a consumer-grade and engaging user experience.
To support and strengthen product development as part of a major investment programme, Zellis decided to engage Damilah as a near-shore partner.
The key selection criteria were set out as follows:
After a structured RFP process, Zellis were impressed by our capabilities and our ‘partner-shoring’ approach – where a client and near-shore partner work seamlessly together towards common goals – so selected us as one of their development partners, beginning in early 2024.
Zellis were looking for a new and unique way of presenting a more visualised version of employees’ salary information, using a very specific design structure. This was complex work – but rather than tackle some of the easier elements of the project first, we decided to lean into this task straight away.
And, by the end of our first two-week sprint, we were able to deliver a working demo.

“I was immediately very pleased with this, as a lot of developers would want to tackle the easier parts first to show rapid progress, especially at the start of the relationship,” says Bob Hoskins, Director of Product Management – HR & WFM.
“So, we’ve benefited from a real mix of work from Damilah,” Bob adds. “The high-profile parts that make it into the corporate videos; and also, in the background, the real nuts and bolts of delivering the product.”
Throughout, the Zellis team have been particularly impressed by our:
The project is now close to launch – and Zellis have been delighted with what we have helped them to achieve.
In particular, the following outcomes have stood out for them:
In all, Zellis fully expect features like this, and the overall redeveloped product, to drive added value for their customers.
As for the future, we are exploring further ways to help Zellis achieve further growth, especially in areas where they may need to flex rapidly.
“In particular, Damilah are ideally suited where we have a critical deliverable with challenging timelines, and a high degree of technical uncertainty and ambiguity. We describe them as being like our ‘special forces’, whom we can rapidly deploy to solve the toughest problems.” says Phil.
In summary, Phil has the following to say about us:
“They’re great to work with, and they really value their people. Generally speaking, in software engineering, a small number of very bright people will outperform large teams of mediocre people. Damilah truly demonstrate that – it’s their philosophy.”
Bob adds:
“I’ve been impressed by their honesty throughout. They’re not afraid to challenge our thought processes or to push back, and they don’t sit on problems until they explode. It feels like they’re a natural extension of our own team, which is exactly what you want from a partner.”
KEY TAKEAWAYS
For our third CTO Breakfast Roundtable, we brought together CTOs, Heads of Engineering, Product leaders, and investment partners for a direct, practical discussion: What will our engineering teams actually look like as AI becomes part of everyday work?
Participants shared why this topic matters so much now.
AI coding tools like GitHub Copilot, Cursor and custom LLMs have moved quickly from interesting prototypes to being used by engineers every day. But the conversation is moving beyond “how do we use this tool” to bigger questions:
As one person put it: “Software engineering has always been a story of more abstraction—from assembler, to higher-level languages, to cloud, and now to prompting and orchestration. This is just the next layer.”
But that doesn’t mean it’s simple.
By way of an example Aleksandar Karavasilev, CTO at Damilah explained how they deliberately picked a small but real innovation project to see what using AI end-to-end could achieve.
The project? Helping the University of Economics in Skopje improve exam scheduling—a task that normally would take a full team 2–3 months.
Damilah’s approach was to use AI in every step:
Total time? Around six hours from interview to functional prototype.
Aleksandar pointed out it wasn’t a throwaway demo. The university is adopting it for real use, with just a bit more refinement.
His takeaway:
“Instead of 2–3 months with a full team, we did 90% of it in six hours with a tiny team. You can’t do that everywhere, but in the right context it’s game-changing.”
This example opened up a lively discussion about where AI tools are already proving valuable.
Several attendees talked about how AI tools are cutting down the time for:
The phrase “fail fast and see what flies” came up more than once.
But there was strong agreement the gains aren’t universal. Greenfield projects and quick experiments are ideal for these tools. Brownfield, compliance-heavy, or legacy work? Much harder.
Nobody in the room pretended that AI was a silver bullet.
Especially for financial services and banking teams, AI-generated code can’t just be merged in. They described strict security and compliance requirements that demand human review in order to consider:
The message was clear: “The buck stops with the human.”
Voices around the table agreed that guardrails and discipline were essential. They discussed needing:
One big theme was how AI changes what engineers actually do.
Several participants described the rise of what they called the Product Engineer:
“People who solve business problems end-to-end. Tech is just the means to an end.”
Others pointed to the emergence of super-productive seniors:
“Seniors can use AI to do 5x the work they used to. But that creates a problem—how do we train the next generation?”
The worry is that AI takes away many of the simple, repetitive tasks juniors used to learn on. Without those, how do they build the foundational knowledge needed to review, design, and maintain complex systems?
Voices around the table debated how to handle this:
There was broad agreement that AI is creating demand for new kinds of roles:
One of the attendees warned:
“If you don’t have guardrails, you’re just setting yourself up for chaos.”
A big part of the conversation turned to how AI is changing relationships between teams.
Product managers and designers now have access to tools that let them build rich prototypes in hours.
That’s great for speeding up feedback loops, but it also risks creating silos:
“We spent years getting product, design, and engineering to work together in discovery. Now they’re off doing their own thing again.”
Participants talked about the need for:
As someone summed it up:
“AI won’t fix your process. If you have a crap process, it’ll just make the chaos go faster.”
Several participants brought up the challenge of managing internal expectations.
“Every CEO is watching videos on LinkedIn about AI and then turning to the CTO saying ‘make this happen.’”
People shared practical advice:
One private equity partner noted:
“We see a growing gap between AI-native startups that are lean and fast, and legacy companies buried in compliance and old systems. This is just cloud and Agile all over again, but on steroids.”
Toward the end, the group talked about what their teams might look like in a couple of years.
Ideas included:
The collective takeaway was that the industry is currently in transition as AI technologies are emerging and evolving and is yet to reach a steady state.
AI presents a generational opportunity to redefine software engineering productivity, team dynamics, and product development. However, its successful adoption depends on careful governance, cultural alignment, and sustained investment in human expertise.
Engineering teams will not disappear but will evolve—becoming more impactful, cross-functional, and focused on high-value problem-solving. The organisations that succeed will be those that balance technological acceleration with human-centred development, ethical oversight, and continuous learning.
The roundtable underscored both the optimism and caution required to navigate this AI-driven transformation.
As with every CTO Breakfast, this session was defined by openness and honesty.
Voices around the table challenged assumptions, shared real-world experiments, and talked about the cultural changes needed to make AI work in practice.
The clear takeaway?
AI tools will make some things easier. But they also make the hard stuff—like aligning teams, maintaining quality, building skills, and staying focused on the customer—even more important.
As one participant put it:
“Technology is the easy bit. It’s people and process that make or break you.”
Thanks to everyone who joined us.
We’ll keep these discussions going, helping engineering leaders navigate the real changes AI is bringing to our teams and organisations.

What Will AI-Enabled Teams Really Look Like? Shifting Roles, Smarter Tools, and the Future of Software Delivery KEY TAKEAWAYS Introduction This roundtable brought together CTOs, heads of engineering, architects, and product leaders from across sectors—finance, retail, government, education, and energy—to explore how technology teams will evolve over the next two years as AI becomes a core enabler…

Exploring the Shape of AI-Enabled Software Teams of the Future: Roles, Responsibilities, AI Tools and Agents across the SDLC KEY TAKEAWAYS How AI Is Changing the Shape of Engineering Teams For our third CTO Breakfast Roundtable, we brought together CTOs, Heads of Engineering, Product leaders, and investment partners for a direct, practical discussion: What will our…
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We started with an all-hands session—everyone in one room, sharing updates, talking openly about our progress, and aligning on priorities for the rest of the year.
The rest of the programme combined structured activities with time to connect. The group games sparked great energy and collaboration. Whether it was strategy-based challenges, quick decision-making, or problem-solving tasks, each activity helped bring people together in a different way.
Evenings? That’s when things really lit up.
We danced, we sang, we shared stories. The vibe was relaxed, the playlist was solid, and the energy carried long into the night.
We believe the best teams are built on trust, communication, and shared purpose. Taking time away from the screen to talk, reflect, and spend time together helps strengthen each of these core values.
This wasn’t just a break from work—it was a reminder of who we are as a team, and why our culture matters.
Check out the video for a look back at the highlights—from team sessions to challenges and late-night fun.
We’re heading into the second half of the year with stronger connections, a clearer focus, and a shared sense of momentum. Team building isn’t just a break from routine—it’s part of how we work at Damilah.
Together, we’re better.
KEY TAKEAWAYS
As AI continues to transform software development, engineering leaders are rethinking how teams work, how tools are used, and how success is measured. At our latest CTO Breakfast Briefing, technology executives gathered to explore these shifts, share emerging practices, and examine the growing influence of agentic systems on the software development lifecycle.
One of the highlights of the session came when Aleksandar Karavasilev, CTO at Damilah, shared the results of internal AI experiments. These revealed practical gains and sparked further discussion around how AI is reshaping team workflows, engineering oversight, and productivity.
Aleksandar opened the session by presenting findings from structured experiments using tools like GitHub Copilot and Cursor. One example showed how engineers used Cursor to analyse over 900 SQL procedures, reducing what would typically take weeks into a few days. Across 80 engineers, the company recorded over 400–500 hours saved in just three months.
While the productivity gains were clear, attendees agreed that traditional metrics—such as story points or cycle time—struggle to reflect the real impact of AI assistance. Some have started running side-by-side comparisons using past sprint data. Others rely on direct feedback from engineers to assess where AI adds the most value.
The discussion moved beyond basic AI tools to focus on agentic AI—systems that operate autonomously and carry out multi-step tasks with limited human input. Attendees shared concrete examples already in use:
1. Cursor AI for Refactoring SQL
Used to analyse and refactor legacy SQL codebases. In one case, over 900 stored procedures were reviewed using Cursor, accelerating output by up to 40x. The tool helped not only with syntax cleanup but also with identifying duplication patterns, unused procedures, and potential areas for optimisation.
2. Product Development Agents
AI agents that help automate early-stage product work, such as persona creation, solution mapping, and documentation. One attendee described using agents to rapidly develop user personas by aggregating public data, aligning it with internal user journey maps, and drafting functional product outlines that served as a starting point for cross-functional discussions.
3. Multi-Agent Systems (MAS)
Autonomous agents working in coordination—one generating code, another testing it, a third documenting it—mimicking the functions of a development team. In one example, a multi-agent system designed a basic feature end-to-end, then returned human-readable notes and integration steps, helping the engineering lead decide whether to implement or modify.
4. Legacy System Modernisation
Agentic tools helped parse and understand legacy systems (like COBOL), reducing dependency on domain-specific knowledge held by a few individuals. A participant shared how their team used AI to map out the dependencies across an aging monolithic application, flagging risky elements and suggesting components that could be containerised or rewritten.
5. Security-Wrapped Agent Frameworks
To meet regulatory requirements, some attendees described wrapping agents in code that tracks data flow for full traceability. These wrappers were used to ensure that LLM-based agents operating in sectors like healthcare and finance logged all activity, allowing compliance officers to audit and validate their outputs against policy.
6. MCP Servers for Workflow Orchestration
Using Model Context Protocol, attendees built workflows where agents autonomously accessed APIs, gathered data, and triggered actions without manual steps. One use case involved pricing intelligence: the AI queried multiple APIs for pricing data, summarised the output, sent updates via internal messaging tools, and triggered reports—automatically and on schedule.
Participants expressed caution about relying too heavily on AI-generated code. Some described scenarios where AI wrote code, created the tests, and approved the changes—resulting in logic flaws that went unnoticed.
In response, organisations have implemented stricter review processes:
Participants also discussed optimal approaches to handling bugs in AI-generated code – as, they generally agreed, no AI tool is capable of producing perfect code.
In particular, “code bloat” was highlighted as a major issue. In other words, as AI operates so rapidly, it’s easy to generate huge amounts of code – and inevitably the more code that exists, the more bugs there will be.
Because of this, there was a consensus that:
Governance came up as a priority. Attendees explained how their organisations define usage boundaries and assign accountability:
This helps organisations embrace AI without losing control over quality, process, or compliance.
Security and compliance featured heavily in the conversation. Organisations are under pressure to ensure that AI tools don’t expose sensitive information or create audit gaps. A few attendees discussed:
These measures allow AI to be used in sensitive industries like finance and healthcare.
As AI becomes more integrated into workflows, its operational cost has come under scrutiny. Attendees noted the rising expenses of using large language models through public APIs and the unpredictability of long-term pricing.
Alternatives currently under consideration include:
These strategies aim to make AI adoption more sustainable while maintaining data privacy and performance.
Attendees agreed that AI is changing more than just speed—it’s influencing how engineers work. By offloading repetitive or time-intensive tasks, AI enables developers to focus on problem-solving and innovation.
However, participants raised concerns about the learning curve for junior engineers. If AI handles too much, new developers risk missing foundational knowledge. Several organisations now combine AI tooling with mentorship programmes and hands-on training. One attendee noted that AI should be treated as a peer contributor: fast, efficient, but imperfect—always requiring human oversight.
Attendees discussed how AI—particularly LLMs and generative tools—are forcing product and commercial leaders to reconsider SaaS business models. One speaker described the tension between using AI to accelerate a content-driven business while also facing existential risk from the same technology. As AI agents shift how people search, consume, and generate content, traditional SEO-led monetisation strategies may become less effective. Another participant noted that the ease of creating AI-powered workflows has made it harder to differentiate products, urging businesses to focus on their unique value propositions. Several attendees agreed that pricing models would need to evolve—moving away from flat-fee SaaS toward usage-based or outcome-driven approaches—especially as LLM compute costs rise and multi-agent architectures become more common.
AI tools have moved from experimentation to execution. They’re helping engineering leaders solve long-standing problems, accelerate timelines, and explore new ways of working. But the session also made it clear that success depends on structure—on clear governance, trusted oversight, and shared learning.
Our next CTO Breakfast will focus on how organisations scale their AI practices across teams, while maintaining quality, security, and cultural cohesion.
We hope you’ll join us.

What Will AI-Enabled Teams Really Look Like? Shifting Roles, Smarter Tools, and the Future of Software Delivery KEY TAKEAWAYS Introduction This roundtable brought together CTOs, heads of engineering, architects, and product leaders from across sectors—finance, retail, government, education, and energy—to explore how technology teams will evolve over the next two years as AI becomes a core enabler…

Exploring the Shape of AI-Enabled Software Teams of the Future: Roles, Responsibilities, AI Tools and Agents across the SDLC KEY TAKEAWAYS How AI Is Changing the Shape of Engineering Teams For our third CTO Breakfast Roundtable, we brought together CTOs, Heads of Engineering, Product leaders, and investment partners for a direct, practical discussion: What will our…
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And this sums up, in a nutshell, our philosophy when it comes to gender balance and inclusion.
Diversity isn’t our goal; it’s how we work as a business. This is not only because we believe it’s the right thing to do, but also because we know it achieves better results for us and for our clients. We therefore see it as an intrinsic part of our culture, and one of our key strengths.
Consequently, we’re extremely proud of the fact that nearly 50% of our workforce are women, with many in senior leadership roles.
Elena has seen this first-hand at Damilah.

“When I first joined the company nearly three years ago, I was the only woman on my team. Now we are seven men and five women, and I was promoted after less than a year, which shows that the company doesn’t just talk about inclusion – it really means it.”
Elena Madjirova Miladinoska, Principal Software Engineer and Technical Lead
Her colleague, Fikrije Stafai, a Senior Delivery Manager who has been with Damilah for a similar amount of time and now line manages the other DMs, strongly agrees. She also believes that balanced teams tend to result in a higher level of efficiency and productivity. “Everything is more organised when women are included!” she says.
Galina Dushanski, a Software Engineer who joined Damilah as a graduate in 2022, adds: “Gender diversity creates a more open and respectful environment, and a team dynamic where we all listen to each other, even if we don’t agree at first. That leads to better outcomes in the long run.”
Such deep respect for colleagues, regardless of gender or background, stems largely from our company culture, where inclusivity is deeply embedded.
“It’s not someone’s gender that matters,” says Sandra Velichkovska, a Senior Talent Acquisition Specialist, who joined Damilah more than three years ago and has been promoted twice in that time. “It’s about the culture we bring with us.”

This leads to a feeling of empowerment for every employee, says Galina. “We are creating a place where everyone feels comfortable to speak and grow. In my team, every voice is genuinely heard. From day one, I was treated with respect, and my opinions were valued, just like anyone else’s.”
The women at Damilah also appreciate the many benefits that the business offers its employees, allowing them to progress their careers and fulfil their potential. There are training days and workshops – which are, of course, helpful for all colleagues – but also family-friendly policies, such as generous parental leave, the freedom to work from home at any time, the option to take unexpected days off (for example, to look after a sick child), and even birthday presents for employees’ children. “My kid loves those!” says Elena.
Damilah’s women strongly believe that our inclusive culture makes a genuinely positive impact on the work we do as a business.
Elena points to the greater degree of collaboration that tends to happen when women are present. “We’re currently working on a big project with multiple teams,” she says. “I’ve been able to make a big impact by facilitating cross-team communication and collaboration, ensuring we have alignment, arranging the meetings, following up on people’s actions. I’m not sure this would happen without a woman’s input!”
Meanwhile, Fikrije constantly sees evidence that the gender balance creates high degrees of accountability and a strong focus on detail – as well as the ability of certain female colleagues to give team members a lift.

“We bring more positive emotion, and that brings more harmony,” she says. “For example, one member of my team takes care of people’s birthdays – she never forgets anyone and always ensures we buy them a gift. It may not seem a big deal, but it really helps the team to function as one.”
Fikrije Stafai, Senior Delivery Manager
Everyone at Damilah agrees that IT, which has traditionally been a male-dominated world, is all the better for the growing number of women who are entering the profession despite the barriers that still exist.
Galina has some advice for women considering working in this field. “Be yourself, be proud, and don’t be afraid to speak up and share your ideas,” she says.
“For a long time, tech was seen as a man’s job. We all know the stereotype of the guy in the hoodie, coding. But that’s changed and today we see amazing women in our profession. We are confident and stylish – and we also write great code, and lead teams, and build outstanding products. “We are changing what it means to be a developer.”
Galina Dushanski, Software Engineer

Elena concurs. “If your company is not valuing your voice, leave the company. Do not stop speaking,” she says.
And for businesses that are struggling to build and maintain a good gender balance, Sandra has some important advice. “They need to look beyond the numbers, because gender balance starts with culture,” she says.
“Businesses that find this a problem need to ask themselves: Are they creating an environment where everyone, regardless of gender, feels safe to speak, grow and lead? Because when you focus on that foundation, then gender balance becomes a natural outcome.”
Unsurprisingly, the women at Damilah have a shared sense of pride about our company and how they are empowered to fulfil their potential – while also delivering great outcomes for clients.
As Galina puts it: “People here genuinely care – not just about the work, but about each other. We help one another, we share knowledge, we’re always open to new ideas. We create a space where everyone can thrive. Being part of a company where inclusion is not just a word, but a reality, makes me genuinely proud every day.”
As an ambitious business in a fast-moving market, Valve Space needed to expand engineering capacity quickly and flexibly to meet evolving product and customer demands. To support this, Valve Space opted to partner with a trusted nearshore team to accelerate delivery, complement in-house expertise and maintain momentum.
We were proud to be selected as that partner. Valve Space recognised our ability to attract and retain high-quality talent in North Macedonia, while valuing our strong cultural alignment and ability to work seamlessly as part of their team.
Our ‘partner-shoring’ approach to working with clients – a near-shoring model where the client and supplier work seamlessly and flexibly together towards common goals – aligned closely with Valve Space’s need for a scalable and collaborative delivery model and was a key factor in the company’s decision.ess working relationship across borders.
Since January 2024, we’ve been working closely with Valve Space to provide additional engineering capacity as part of their software engineering function.
We have supplied a team of skilled professionals, including:
These experts supplement Valve Space’s in-house team by carrying out product development and testing, supporting on complex projects for Valve Space’s product-led growth initiatives.
This has included:
Beyond pure technical expertise, we also supply additional support to enhance Valve Space’s team structure and workflow. This includes, as required:
One of the key highlights of the partnership so far has been a company-wide event we hosted at our headquarters in Skopje at the start of 2025. Here, the entire product and engineering teams from both companies assembled to work together and, after hours, enjoy a night of music and fun.
We are always keen proponents of this kind of gathering, to ensure distributed groups of colleagues meet face to face and can bond in person – and there is no doubt it boosted team morale, while fostering ever closer alignment and integration.
Thanks to our collaborative approach and technical expertise, the partnership between our two companies has yielded significant value for Valve Space, particularly when it comes to rapid product development, flexibility and efficiency – allowing Valve Space to sharpen its focus on delivering high-quality products to meet its customers’ needs to drive growth.
Above all, for a start-up company like Valve Space, the ability to rapidly align talent to priority initiatives is key. To date, we’ve contributed by:
At the same time, Valve Space benefits from strong organisational support, such as:
Additionally, as Lucinda Faucher, Valve Space’s VP of Product Management, explains:
“A successful partnership of this kind is always built on trust, and Damilah have proven to be reliable and collaborative partners for Valve Space.”
Lucinda is pleased that the current relationship between the two companies has been highly effective so far. As Valve Space continues to grow and maximise profits, we’re proud to be seen as a long-term partner in helping them deliver on their ambitions.
The partnership between Valve Space and Damilah exemplifies the benefits of working with a skilled, flexible, and trustworthy ‘partner-shoring’ provider. Our depth of expertise, proactive approach, and commitment to building a collaborative team culture – one that feels like a seamless extension of Valve Space’s own team – has made this a highly effective and rewarding collaboration.
As Lucinda puts it:
“Damilah fosters a positive culture that really cares about its people. Most importantly, they enjoy what they do and bring great energy to the team. They’re collaborative, knowledgeable, and have taken the time to understand our vision, which helps ensure they are aligned with where we are headed and how best to support us along the way.”
In this episode of the RingStone Podcast, Hazem Abolrous (CEO of Ringstone) and Iain Bishop (CEO of Damilah) discuss the realities of distributed software development—from building trust across borders to the game-changing role of AI. What emerges is a refreshingly honest conversation on what’s working, what’s not, and why a new approach to nearshoring—partner-shoring—is proving to be the way forward.
Partner-shoring is reshaping how companies think about nearshore development. Rather than operating as a supplier at arm’s length, the external team becomes a fully integrated extension of the client’s business—sharing the same vision, ownership, and commitment to outcomes.
“My team feels like they own the product. They’re aligned behind the vision. That’s what makes it work.” – Iain Bishop
It’s not just a resourcing solution—it’s a mindset shift, building mutual accountability and a seamless working relationship across borders.
Access to global talent and flexibility are undeniable advantages—but distributed development only works when teams are structured intentionally. Cross-functional, autonomous teams that are set up to own outcomes perform best.
Blending new distributed hires with existing team members helps transfer knowledge and build rapport. And in-person time—even casually over food or drinks—remains a powerful enabler of team cohesion.
“That’s when they stop being just colleagues and start being a team.” – Iain Bishop
Success in remote environments isn’t about choosing the perfect tool—it’s about creating clarity, structure, and seamless workflows across time zones. Poor processes that might be manageable onshore quickly become blockers in a distributed setup.
“You can’t just copy-paste the same setup you had onshore. You need to rethink it entirely.” – Hazem Abolrous
Rationalising tooling, aligning data flows, and automating routine steps are all part of creating a distributed model that actually works.
No matter where a team sits, leadership remains the key to performance and retention. Respect, psychological safety, shared purpose, and team-based recognition go further than any perks or systems.
“Treat people like adults. Respect their input. Create a culture where people want to stay.” – Iain Bishop
Leaders who lead by example, stay close to their teams, and invest in growth and recognition help foster long-term loyalty.
Scaling distributed teams isn’t just about hiring—it’s about risk management. That means starting with blended teams, understanding cultural dynamics, and ensuring proper onboarding and ownership from day one.
“Don’t make big bets blind. Blend teams. Learn the culture. Then scale.” – Iain Bishop
Scaling should be measured and deliberate, not rushed or spreadsheet-driven. When done right, it unlocks speed and resilience.
AI is already helping development teams get things done faster and better. From writing unit tests to untangling legacy code, the tools are taking care of the repetitive stuff—so engineers can focus on real problem-solving. In internal tests, developers using AI completed tasks up to five times faster, often with higher quality.
“Some people with experience of the AI tools were producing the same applications five times faster and to better quality.” – Iain Bishop
It’s not about replacing developers—it’s about accelerating them. As Hazem put it, the time saved should be reinvested in collaboration because building great software still comes down to people working well together.
Autonomous teams supported by the right AI tools are more agile, more efficient, and better positioned to innovate. AI becomes an enabler, not a replacement, helping teams prototype, analyse, and solve problems faster—without removing the human oversight that ensures quality.
“Good teams are agile. Add AI to the mix, and you have a very powerful recipe. But it takes planning.” – Hazem Abolrous
When AI is paired with team ownership and clarity of purpose, the results compound.
This episode is a must-hear for CTOs, product leaders, and decision-makers navigating the realities of distributed development in an AI-driven world. It’s packed with practical insight—and a refreshing focus on the human side of technology.
Are you ready to learn more about how we can deliver outstanding value for your business? Get in touch with us today to discuss your requirements and discover the difference we make.
KEY TAKEAWAYS
AI tools are capable of dramatically accelerating the pace of software development—sometimes by up to 20x. Our recent CTO Roundtable discussion explored the possibilities and how to reap the benefits.
Software developers can make huge productivity gains through the adoption of AI tools – sometimes with speed increases of up to 20x. That was the outstanding conclusion of our recent CTO Roundtable, Exploring AI-Driven Productivity in Software Development, hosted by Iain Bishop and Aleksandar Karavasilev, CEO and CTO of Damilah Technology.
Kicking off the event, they presented the findings from a series of controlled experiments they had conducted at Damilah, which demonstrated that time savings of up to 2x are quickly and easily achievable by using AI tools, in particular for tasks such as:
Furthermore, when engineers already experienced in using AI performed the set tasks, they were able to operate 4x to 6x faster.
While Iain and Aleksandar highlighted these impressive gains, the discussion revealed even greater possibilities. A start-up founder explained how combining a series of AI tools for different stages of development enabled him to deliver productivity improvements of up to 20x. To do this, he used:
This illustrated how companies willing to fully embrace AI across the development lifecycle can potentially achieve extraordinary results – for example, by enabling them to rapidly put new product ideas in front of users as basic MVPs. As a result, this founder now plans to launch at least three start-ups within a year.
This kind of accelerated development cycle can usher in a whole new era of dynamism in the market, it was concluded—the main points being:
But even companies who take a steadier or more cautious approach to AI-adoption, it was agreed, can still make immediate productivity gains. This could be, for example, by starting with ChatGPT, then progressing to more sophisticated tools such as GitHub Copilot or Cursor.
The conversation also turned to barriers to AI adoption. Several of those present described a certain amount of reluctance or resistance among larger enterprises, often due to concerns relating to company policies and regulatory matters.
However, it was noted that simply banning the use of AI tools can lead to “shadow AI”, where developers, in particular, will find workarounds in a constant pursuit of innovative ways of working.
Several attendees agreed that the solution to this is not to block, but rather to encourage the use of specified AI tools with some strict guardrails in place to ensure certain boundaries are not crossed, particularly with regard to security, privacy and IP protection
Questions were also raised about whether developers should be allowed to use AI during the hiring process, as often this could mask an applicant’s true capabilities when it comes to coding and testing. However, as one participant pointed out, companies should be looking to hire employees who are adept at using AI, as having an AI-proficient workforce will be necessary to maintain competitive advantage in the future.
Another attendee recommended a solution to the hiring problem: they deliberately asked applicants to use an AI tool which they knew would produce a certain bug in its code. They were then able to check whether the applicants had detected the bug, and therefore whether they were capable of testing and fixing code without the use of AI.
Furthermore, as one participant noted from their own experiences, many developers will decline to work for a company that denies them the opportunity to use AI tools to enhance and accelerate their work.
One recommendation to encourage those more hesitant about AI, alongside formal training, was to hold informal “brown bag” sessions. The participants from Damilah talked about their own experiences of this – holding the sessions once a fortnight, and inviting anyone from their own company or their client base to share their experiences and knowledge of AI tools.
The importance of keeping on top of rapid changes in the quality of AI tools also emerged. Several participants pointed out that some, which didn’t perform well a few months ago, are now proving to be highly valuable – software-testing tool CodeRabbit being a good example of this.
Participants also discussed optimal approaches to handling bugs in AI-generated code – as, they generally agreed, no AI tool is capable of producing perfect code.
In particular, “code bloat” was highlighted as a major issue. In other words, as AI operates so rapidly, it’s easy to generate huge amounts of code – and inevitably the more code that exists, the more bugs there will be.
Because of this, there was a consensus that:
The roundtable also discussed the challenges related to measuring the gains achieved by AI. The key points raised were:
Our roundtable participants agreed that keeping up with the lightning pace of change in AI is almost impossible. It therefore requires individuals and companies to work together to share knowledge and experiences for the advantage of all.
For that reason, we’d like to continue our series of breakfast roundtables. Exploring AI-Driven Productivity in Software Development and Agentic AI, to be held on the 13th of May, will continue to focus on the productivity benefits of AI while also addressing the emergence of agents.
We invite you to join us. Previous attendees found the session a valuable use of their time, and we’re confident you’ll feel the same about the next one.

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