SERVICES

Application managed service

When a growing bug backlog pulls your engineers away from product development, it drains time, budget and focus from the work that moves your business forward.

Damilah offers a fixed-price managed service, taking ownership of your product maintenance so your team can focus on building new value. We agree KPIs upfront, report monthly and keep you in full visibility and control throughout.

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“Damilah’s engineers take hold of problems, figure them out and get to a solution more or less autonomously.“

Phil Brown, Director of Engineering, Zellis

Challenges with product maintenance

Common issues we see with software companies managing ongoing maintenance:

  • Bug backlogs grow faster than lean engineering teams can clear them, especially when those same engineers are also responsible for building new features.
  • Bugs are rarely straightforward; many involve migrations, multi-file changes or fixes to production features already in use by customers.
  • Staying competitive means introducing new technology and features, but without clearing the backlog first, technical debt compounds.
  • Maintenance is time-consuming, costly and rarely strategic, but customer satisfaction depends on it.

These challenges stall product development and increase pressure on teams that are already stretched.

Our approach to ongoing application managed service

Why work with Damilah to reduce your maintenance burden and long-term product stabilisation:

  • We start by understanding your product, codebase and team: the priorities, constraints and backlog – before any work begins.
  • We agree a fixed monthly fee and a clear set of KPIs upfront.
  • We integrate with your existing issue tracking and support systems to prioritise issues based on customer impact.
  • Damilah’s multi-agent AI platform, DMAP, cycles through your bug backlog and iterative improvements systematically.
  • We hold monthly reviews with your management team, sharing progress against agreed KPIs and giving you full visibility into what is being worked on and why.
  • Damilah engineers are on hand to support the process end-to-end according to your specific needs.

How we work with you

M0-1​

Scoping and onboarding​

  • We align on goals, priorities, constraints and existing customer insights, agreeing the KPIs that will measure success throughout the engagement.
  • We identify where DMAP and AI can best support your specific maintenance needs.
M1-2​

Technical discovery​

  • Enabled by AI, we get to understand your product in depth, assessing your codebase, security, performance and scalability.
  • We document your backlog of issues.
M2-3​+

Maintenance and stabilisation​

  • We resolve your bug backlog, using DMAP to cycle through on an ongoing basis.
  • DMAP-supported workflow for continuous, governed delivery, minor feature updates and iterative improvements.

How we used DMAP to fix hundreds of bugs in a fraction of the time

When a platform has been built over time and engineers are focused on new features, an unsolved bug backlog can become a real burden. Faced with that problem, Damilah’s team used DMAP to work through the backlog systematically: our engineer submitted tickets, reviewed outputs at each stage and passed approved fixes to the client’s QA team for final checks. The client’s engineers stayed focused on new development throughout.

Results from the initial trial included:  

  • 40 bugs fixed per sprint on average 
  • 100% fix rate  
  • £3 average LLM cost per bug 
Learn More About DMAP